1. What is Olivreqa?

Olivreqa is an online women’s fashion store offering elegant, comfortable, and easy-to-style clothing for modern wardrobes.

2. How do I place an order?

Choose the item you like, select your preferred size and color, add it to your cart, and complete checkout securely on olivreqa.shop.

3. What payment methods do you accept?

Available payment methods may vary depending on your location and checkout settings. Common payment options may include credit cards, debit cards, Visa, Mastercard, American Express, and express checkout options where available.

4. Is my payment secure?

Yes. Payments are processed through Shopify’s secure checkout system. Olivreqa does not directly store your full credit card or debit card information.

5. What currency do you use?

Prices on olivreqa.shop are displayed in British Pound Sterling (GBP), unless otherwise shown at checkout. Your bank or payment provider may apply currency conversion fees depending on your location.

6. Will I receive an order confirmation?

Yes. After your order is placed successfully, an order confirmation email will be sent to the email address used during checkout.

7. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

8. How long does shipping take?

Delivery time may vary depending on your location, shipping method, order volume, customs clearance, and local courier conditions. You will receive shipping information after your order has been processed.

9. How can I track my order?

Once your order has shipped, tracking information may be sent to you by email. Please allow 24–72 hours for tracking details to update after the package is handed over to the carrier.

10. Do I need to pay customs duties or taxes?

International orders may be subject to customs duties, VAT, import taxes, GST, handling fees, or other local charges. These fees are the customer’s responsibility unless they are clearly collected at checkout.

11. How do I choose the right size?

Please check the size chart on each product page before ordering. We recommend comparing the product measurements with a similar item you already own for the best fit.

12. Can I return or exchange an item?

Return and exchange requests are handled according to our Returns & Exchanges Policy. Items should be unused, unworn, unwashed, and returned in their original condition where applicable. Please contact us before sending any item back.

13. What should I do if I received a damaged or wrong item?

Please contact us as soon as possible with your order number, a description of the issue, and clear photos of the item and packaging. Our support team will review your case and help with the next steps.

14. How long does it take to receive a refund?

After your returned item is received and inspected, approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement after processing.

15. How can I contact Olivreqa?

You can contact us by email at zachary09@olivreqa.shop . Please include your order number if your question is related to an existing order.

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